Returns & Exchanges

At Poly & Bark, we want you to love your new furniture, which is why we offer a 30-day return window for items in original packaging. If a piece isn't the perfect fit for your home, our streamlined return process ensures a hassle-free experience from pickup to refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return and receive your authorization.

• 2.
  Prepare the Item

  Carefully disassemble the furniture if necessary and place it back into its original manufacturer packaging to ensure it is protected during transit.

• 3.
  Schedule a Pickup

  For smaller items, we will provide a prepaid shipping label; for larger furniture pieces, we will coordinate with a freight partner to schedule a convenient curbside collection.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned merchandise, we will issue a refund to your original payment method, minus any applicable return shipping fees.